September 22, 2021

Build Consumer Trust in Your Business with These 4 Easy Ways

Build consumer trust. These three words are vital things that need to be done for someone who wants to start a business. Pandemic has changed the way consumers or customers view shopping. If you used to prefer to go straight to your destination, now buying online is a more sensible option.

Indirectly, businesses during the pandemic are more likely to ‘side’ those who sell online. So, can people who are unfamiliar with technology believe it when they buy online? Certainly not! That’s why, business people need to build consumer confidence so that everything runs more smoothly.

Below, quoted from Brightpearl, there are several ways that businesses can do to build customer trust:

Personalized Online Experiences

Almost all retail companies have adapted since the pandemic. They are forced to sell their goods online, especially the first 3 months when Indonesia was in lockdown.

So, how do these companies survive and still get the trust of consumers?

The answer is, they take a personal approach to their potential customers.

The main factor that makes people reluctant to shop online is the fear of being cheated or lied to. Therefore, some major retailers such as Burberry and Gucci have attractive offers. They prepared a special employee who explained the details of the material, how to use it and other questions via video conference. That way, potential customers can immediately see and ask questions live.

That is what is meant by personalized online experiences.

Shipping Options

Convenience in shopping is one of the important keys to gain customer trust. Therefore, options in shopping online need to be done. In some retail businesses, the option to pay online has started to mushroom but pick up the goods on the spot.

For example, a customer pays for clothes using a credit card, and he can choose a pick-up schedule at the store closest to his home. This is done so that everyone can get what they want.

If the goods are not as expected, the option of returning or changing sizes is also usually possible. That’s why, this delivery option has become ‘primadon’ during the pandemic. In fact, this method increases sales by 300% digitally in several types of retail businesses, especially fashion.

Estimated Arrival, Not Time of Arrival

What does the title above mean? Many of the retail businesses assure the goods will arrive within a certain time. However, the act of being overconfident can backfire on themselves. Especially, when the delivery service is full or the goods are unable to arrive on time.

If a customer is upset about an incorrect arrival time, it could lead them to leave a bad review of your item. So, how to anticipate this? It should be, create a flow that can track the whereabouts of goods. This can make customers or consumers not have to worry about the arrival of their goods.

Because, they can see for themselves the existence of the goods in real time.

Request Customer Reviews

Written or video testimonials are the best way to get customers. Direct recommendation is what needs to be done to get a wider market share. That’s why, it’s better if the website or social media that is used as a ‘container’ for selling online can be given a review by those who have bought your goods.

shopping-suppliers

For example, in the marketplace, they provide a rating feature that serves to provide a value for how good the goods have arrived at their hands. After all, the more good reviews that go into a product, the greater the tendency for other people to buy the product.

That’s what happens in the marketplace so they can get a lot of trust from customers.

Reasons Why Customer Service Strategies Are Important in Correcting Errors

No matter how determined a retail store owner is in serving customers, there are times when customer service goes wrong. Expectations are not met, and disappointment arises.

In moments like this, customers don’t care about the failures that occur. It depends on how you and your employees handle the situation, or what is commonly referred to as a response to customer service failures: a strategy to rise from that failure.

Error Response to Customer Service

How do you fix the mistakes you have made so that you can cut ties with customers? It’s not just fixing the problem. And it’s how you reconnect the relationship. Customer service failure response is the best customer loyalty program a retail store can have.

Retail stores that really prioritize customer satisfaction, of course, have prepared their employees with service improvement strategies that include appropriate and responsive service failure responses, like the procedure for dialogue with dissatisfied customers in this critical condition.

The right service repair strategy can fix mistakes, restore relationships and build customer trust. Conversely, a bad response will result in the loss of customers and a product’s reputation.

By listing “Best Customers,” “Most Respected,” and “Most Valuable,” our retail and restaurant branches can convince customers to trust them when things go wrong.

Customer Service Improvements and Benefits

No matter how the company has tried to organize every system and operation, it is normal to have occasional mistakes in serving customers. These failures, whether big or small, can decide how the next relationship with the customer is. Having a 24 hours customer service would help you to maintain the quality of your services. Many online gambling sites already implemented this method in order to improve communication with their users. One of the sites that actually have the best customer service is, YukBola. This site operating in Asia and have a lot of products, like Sbobet, Maxbet, Ibcbet, Joker123, and many more. Click here if you are interested.

However, if customer service failures can be properly remedied, this can help to restore trust and increasing customer loyalty.

What is the right customer service error repair strategy?

A good customer support team or customer service care will make sure customers feel that their problem is cared for and helped. In today’s modern world, customers who deal with the customer care team in real or in person and want to hear customer complaints feel greatly helped by their problems. In fact, they began to feel more able to “forgive” mistakes in customer service if customer support could respond to core issues quickly.

Most importantly, the customer only wants this matter to be addressed and apologized, rather than being rejected or circumlocating it.

Don’t make your customers feel like they are part of the problem. Instead, acknowledge them as part of the solution. And what they report is valuable feedback for your business.

If your company can provide great customer service and is able to restore service after something goes wrong, your customers will feel more valued.

Not a few customers feel they have a greater emotional connection with your company.

Keep in mind, and loyal customers mean greater sales and greater customer retention. Both of these will provide benefits and positive impacts in the form of a good reputation after corrections in customer service errors. It could be, they will even proudly spread how great you are at handling a crisis of a problem to the circle of friends.

Why an Effective Customer Service Improvement Strategy for Crisis Management?

The experience that happened to Andy at Corner Bakery was a service improvement of a very high level. Both the Corner Bakery cashier and the manager did extraordinary things.

They are truly committed to prioritizing customer and service improvement plans, and they succeeded in minimizing the possibility of errors that could lead to disaster.

It may seem normal, but in most cases, in the business world, just because it looks ordinary doesn’t mean it can be easily understood and applied.

Many similar experiences can be experienced by customers at other retail stores where the handling of customer service errors is not good enough.

If employees are trained and motivated to respond to errors in service in a way that reduces customer rift, small mistakes will not turn into bigger disasters.

In the case of ordering errors and handling them properly, Corner Bakery provides consistent and solid service improvements.

When the employees do this, they indirectly keep the Corner Bakery products promising.
Whether on purpose or not, they have made a good impression and reputation from a customer service standpoint. This is the reason for customers to keep coming back and buying the product.

5 Most Effective Business Strategies in 2020 for Online Gambling Industry

In running a business, especially online gambling, you have to prepare various things, from the capital, profits, losses, to the sales market. However, the most important thing to achieve business goals is a good business strategy that you can do.

What is Business Strategy on Online Gambling?

A business strategy is a variety of ways that a company can do to run a business in order to achieve goals effectively and efficiently. The goal here is to get maximum income and success in the long run.

Business strategy can also be interpreted as the company’s efforts to adopt policies and guidelines that are committed to integrated commitments and actions designed to build excellence in business competition to meet and achieve business goals.

5 Most Effective Business Strategies

With this business strategy, the company is able to determine the direction of the company by identifying it in terms of the market, competitors, customers, and so on. We, the editor of Ajaib, will provide five strategies to start a business that works best for you. Check out the reviews until they run out.

  1. Pay attention to quality

quality content

In modern times like this, more and more new businesses continue to emerge, of course, with a variety of products. However, businesses that really pay attention to quality can be said to be few.

Quality in business is the most important thing that you need to improve to attract many consumers. Pay attention to the quality of some of the elements you sell in the business, from packaging, taste (if in the form of food), product content, raw materials, to provide the best service. While online gambling only provides digital products, one thing you can manage is the quality of the games themselves.

  1. Understand the Target Market

Before doing business professionally, you must be the consumer first. By becoming a user of a product, you can find out what items to sell. In addition, you will also know your target market, what they want from the products you sell. This also helps you better understand market needs and what buyers want from your business. So, before running a business, it is necessary to do a little research that makes it easier for you to find out who the target company you are looking for is. By using this strategy, you can run a business more easily.

  1. Creativity and Innovation

Creativity and innovation are the most important assets in running a business. That is why every entrepreneur or businessman must equip himself with various knowledge and other discourses to be a source of inspiration.

Creative ideas can be a source of inspiration in creating a particular product innovation so that it will provide a greater chance of success for your business. In addition, the creativity and innovation that you offer will increase consumer confidence and they don’t feel bored.

  1. Effective Promotion

effective promotion

Promotion is done to differentiate your business from competitors’ businesses. Conducting effective promotions to potential customers is a strategy that must be carried out by business people. Currently, doing promotions is very easy, it can even be done for free. You can use social media or other online media to introduce products and promote to many people who are more specific and like your product.

When doing promotions, you should use quality visuals, as well as detailed information to explain the products you sell. Do promotions regularly, so that potential customers will be more easily caught. For example, in the online gambling industry, game like slot online that receive promotion regularly will most likely be gaining a number in the audience. City Club Casino using this method to increasing its popularity on a specific game, like slot online. While the promotion is cheap, the gain is pretty massive.

  1. Business Management

Management is no less important in running a business. One of the important things related to this management is financial management. Remember, finance is the life of every business you run.

One of the important financial management to do is carry out the accounting process appropriately and accurately.

Those are some business strategies that can help you easily manage your business to achieve long-term goals. Because a business is not only starting but also maintaining the business until it grows rapidly.

5 Easy Ways to Increase User Engagement on Online Gambling Site

Building relationships and staying in touch with customers is very important, especially for those of us who are in the business world. This is part of user engagement, which means assessing individual responses to several types of offers, such as products, services, or websites.

Easy Ways for Website Engangement

In a web, user engagement is the main key and as important as visibility on search engines. Apart from increasing the value of your brand, it also helps to improve your SEO ranking. Indirectly, user engagement affects the number of visitors on the web.

In increasing user engagement, maximize the first impression when a customer visits the website. You must be able to convince them that the website you have is useful for them. If customers start leaving your website for a short period of time, it will increase your bounce rate and decrease your position in the Google SERPs.

To increase user engagement, here are five steps:

1. Simple but attractive web design

When a web visitor visits your site, other than the content they pay attention to, one of them is web design. A simple web design will sharpen the focus of the important elements on your website. In addition, a minimalist design will shorten the load time of a web page. Consider this if you are going to create a web design.

2. Provide a comment column

Having a comment column will make you more subscribers. According to a Demand Metric report, 45% of customers have reported that this Interactive content is very effective in educating customers and thereby increasing customer engagement.

Invite your website visitors to participate by asking for their suggestions through the comments column about an idea or article that you publish.

3. Conduct online surveys to understand customer motives

Apart from the comments section, providing opinion polls and surveys is a great way to increase visitor engagement. To do this, you don’t need to send a personal email to each customer, as this will have a relatively lower response rate. Just include a generic poll/opinion poll in the middle of your web page or beside or wrap it as a pop-up. You can ask users to provide a description of their motives for visiting a web page, and if they respond, you can take this opportunity to analyze your traffic source’s efficiency.

4. Give rewards and incentives

Providing rewards to web users is not uncommon. Many web owners do this in order to increase traffic to their web visits. Giving rewards in the form of giving away is a good way to lure users into being active on your website. The usual methods for website owners are to ask web users to fill out surveys or personal data, and then visitors will get free e-books and so on. In some online gambling sites, they offer various rewards just for registration only. Big online gambling companies like YukBola often use the method to boost their products, such as Maxbet. In this way, visitors will be more active in interacting on your website.

5. Spread customer reviews on social media

In addition to promoting your product, social media can be a means to approach customers by spreading reviews from your customers. Positive reviews will build trust in potential customers to use your service or product.

Potential customers will certainly trust reviews from other customers more than advertisements because the review is more honest and actual than persuasive advertisements. Positive reviews from customers show a high level of satisfaction with your website, and that will be one of the positive values ​​that increase user engagement on your website. Increasing user engagement is something you continue to do.

Whatever strategy you use, always do it consistently. Give them a consistent experience and create a sense of trust in your brand from their first interaction to becoming a loyal customer of your product. This will make your brand appreciated. This is the reason why customer involvement is so important in a marketing strategy.

5 Skills A Digital Marketer Must Master

Digital marketer is a relatively young profession. It wasn’t until the 2000s that the term digital marketing appeared. Based on HubSpot’s definition, digital marketing is a form of marketing effort that is run online.

Thus, the scope of work of digital marketers is wider. He is a person who does not just work to promote a product or service. More than that, he also had to master several kinds of skills.

This article will discuss some of the skills a digital marketer must master in this more advanced marketing field.

Search Engine Optimization (SEO)

5 Skills Digital Marketer Should Have5 Skills Digital Marketer Should Have

A digital marketer must understand the keys and SEO tricks in order to boost online business (which is usually website-based) so that it appears on the first page of search sites such as Google, Yahoo, and Bing.

SEO itself is determined by many factors contained in the content of your web page. For example, such as the use of keywords, inserting images, using meta titles and meta descriptions, the number of words, the presence of keywords in the header and title, and many more.

Content Writing and Creation

Content is information. Content on the internet comes in many forms, such as blog posts, social media posts, video, audio, and many more. Therefore, content writers specialize in text-form content fields.

Furthermore, a good content writer must have a strong grip on style and grammar, research skills, the ability to write quickly and adhere to deadlines, extensive knowledge of the subject of writing, and high creativity to produce fresh content.

Analytics

One of the advantages of doing business in today’s digital era is the emergence of many analytical tools that help monitor and analyze marketing campaigns.

In addition, tools like that also help digital marketers monitor data related to visitors’ number to a site, buyer demographics, product performance, and others.

Why is such data important? Because the results can be used to make decisions regarding online business performance.

Social Media

Social media is now available through various platforms ranging from Facebook, Twitter, Instagram, Youtube, to instant messenger applications such as Line.

Digital marketers actually work among the social media crowd. That’s why the marketing techniques used by digital marketers are different from traditional marketing techniques.

For example, a digital marketer can work with celebrities to promote a brand through the Instagram platform. Or in another case, a digital marketer can try video marketing techniques to promote a campaign that is run through social media platforms such as Instagram or Youtube.

Graphic design

Graphic design is important because not all marketing information can be conveyed effectively in words alone. After all, visuals can speak more and leave a deep impression than a string of words.

If you do not master graphic design skills, a digital marketer must understand what types of design are able to tempt consumers to buy products.

Those are the five skills a digital marketer should have. In an age when the internet is a space for making capital, it seems important for us to master the ways the internet works so that business can grow rapidly.

Are you a digital marketer? Have you mastered the above skills?

3 Core Digital Marketing Teams That Companies Should Have

Digital marketing teams today seem to be increasingly being found. Marketing is basically the spearhead for a company, both in large companies and for individual companies, which can be run online. Therefore, the role of marketing is, of course, very important for a company. The existence of this very important marketing, of course, also needs to be balanced with the presence of people who can do something or major breakthroughs so that the company’s marketing team can help the company achieve its targets.

A company certainly needs to have the right number of people in a marketing team to run very well and as expected. Moreover, if marketing activities are carried out online, of course, this digital marketing system requires several people who are experts in marketing. The digital marketing system is indeed very suitable to be applied today.

In this day and age, social media users are increasing or increasing. A large number of social media users will certainly trigger the marketing team’s enthusiasm to market various company products through digital media. Among them is through social media, which is currently very much in demand by ordinary people. Marketing through digital media at first glance looks easy, but it takes a proper method to carry out this marketing activity so that maximum results can be achieved.

Marketing Team Company Should Have

Online Marketing Expert

To carry out marketing activities through digital media, of course, requires a special skill or expertise. A marketer who markets products through digital media certainly has to master various ways that can be done to increase online promotion. It takes marketing that is reliable or expert in carrying out online marketing activities so that promotional activities can take place effectively. In carrying out a marketing strategy through digital media, analytical and creative skills are needed.

A digital marketing person should have his own expertise, especially in carrying out promotional activities. Even a digital marketing expert is expected to be a leader in the marketing team that is carried out to achieve the company’s goals. A digital marketing expert is certainly expected to become a social media manager who later can be responsible for running online promotions to the fullest. Digital marketing experts should understand several types of strategies and be able to apply them to improving online marketing strategies.

The right online marketing strategy will really help the digital marketing team in its efforts to carry out promotional activities. Promotions that are carried out optimally will certainly produce good results for the company to get the maximum profit so that marketing activities are declared successful.

Content Creator

In a digital marketing team, it is hoped that there will be a reliable content creator. Online businesses that are currently increasingly prevalent require a unique and interesting online promotion activity to attract consumers’ interest. This is actually not easy, but online promotion can be done quite easily if you are a reliable content creator.

Business content itself is actually an important thing that the digital marketing team must pay attention to. Content creation can even have a direct effect on the success of an online marketing or promotion system. Indeed, content creation is the most important priority for an online business for some digital marketing teams. In this case, a content creator must be creative and skilled.

There should also be more content created so that online marketing activities will be more efficient. In a digital marketing team, a content creator should be able to work with a marketing strategist so that marketing activities can be carried out together. In addition, a content creator must also be able to work with social media managers so that the best online business content can be created. With good cooperation between content creators and various other parties, the online promotion process involving digital marketing will run better.

Data Analyst

Data analysts are needed in a company, both large and small companies, and individuals. A data analyst’s existence is certainly very important, considering that data analysts have important duties and roles in the data processing process. Any data obtained by a data analyst, of course, must be analyzed correctly and precisely so that the next steps that must be taken and carried out by the marketing team can be carried out appropriately.

The data obtained are generally analyzed so that a marketing strategy that is carried out can be assessed whether the strategy can run more effectively and efficiently or not. If the marketing strategy carried out can run effectively and efficiently, then, of course, what this marketing team does will help save company expenses. Even companies will get bigger profits because of marketing, which tends to be effective and efficient.

Basically, data analysis must be carried out carefully and carefully so that there is no prediction error. With the right steps, of course, the company can get maximum benefits or results. Therefore, it is better if the data analysts in the digital marketing team can collaborate with other members to improve effective and efficient online marketing activities.

5 Strategies for Selling Products on Amazon

Selling products on Amazon can be a good thing for small businesses to make as much profit as possible, with more than 160 million visitors each month. Amazon has developed into the largest and most used marketplace for sellers to sell their products. In fact, it has now surpassed the most popular retail sites, such as eBay, in terms of traffic and sales.

However, just registering, forming a product list, & hoping for the best at Amazon is not relative. At Amazon, we also have to compete with other sellers from all over the world. If you want to succeed, we must know the tips & tricks to be able to more than others.

Here are 4 surefire tactics selling on Amazon.

1. Sign Up for The New Amazon Account

Merchant in Amazon

The fee for a merchant account on Amazon is $ 39.99 / month. By comparison, for an individual account, the fee is $ 0.99 / month.

From Amazon, if you plan to sell more than 40 items per month, an unlimited price of $ 39.99 will be meaningful. If you are just starting out or don’t plan to sell lots of items, maybe the choice on this account is not the best. If this is the case, use an individual seller account & upgrade when you are comfortable or when your sales start to exceed the $ 39.99 limit.

According to Amazon, if we want to sell more than 40 products, then create an account with a price of $ 39.99, it is the right choice. However, if we are just starting or don’t plan to sell a lot of items, then use an individual account of $ 0.99. We can also still upgrade if sales start to rise.

Without Amazon, you still can invest your money into real online poker game in online casino sites

The Amazon paid fee is actually a burden for everybody, especially if you are a newcomers that want to get money without spending more. But if you want to invest in the real money game, you can try to play online poker and get free membership, with no additional cost. Online poker game is the best choice for collecting your prizes, you can even sign up for the real online tournament for Texas Hold’em Poker.

2. Understand that price competition is very fierce

When selling on Amazon, we must be aware and ready to compete with other business owners from all over the world. That means we will compete with hundreds, even thousands of competitors who sell the same or identical products, some of which may have prices far lower than ours.

This does not mean that we cannot be competitive, but we must be prepared with such conditions. Therefore, we must rack our brains to find other ways to produce more attractive products.

3. Look for ways to make products look unique

Instead of trying to compete exclusively with competitors, it’s better to find ways to make our products unique. Amazon groups items by title, so if we sell the same product with competitors that are ranked higher and the price is lower, then we will lose.

On the other hand, if no other competitors are selling the same products as our products, then we will become the ruler. It’s easier said than done because almost everything we imagine is already in the Amazon. However, by doing research and finding unique ways to put our products in a good position will show a tremendous impact.

4. Integrate Amazon into the E-Commerce platform

Since Amazon provides an open-source for sellers, we can easily integrate all Amazon products into the existing e-commerce platform. Visitors can find, review, and can even buy Amazon products from our e-commerce site.

If you don’t have an e-commerce platform yet, start designing and building a website that has a place for Amazon products. This is very effective when coupled with a content marketing strategy, which can help create heightened visibility & organic traffic.